Privacy Policy

1. Introduction

1. 1.1.This Privacy Policy applies to both registered “Members” and unregistered “Visitors” for use of the Xpansiv Managed Solutions website and of the Xpansiv Managed Solutions Services. Both Members and Visitors are hereinafter referred to as “User(s)”. By clicking “Join Now,” “Join Xpansiv Managed Solutions,” “Sign Up” or similar, registering, accessing or using our Services, User is entering into a legally binding agreement (either individually or on behalf of a Company) that includes the Xpansiv Managed Solutions Terms and Conditions and this Privacy Policy.
2. 1.2.This Privacy Policy applies to all Users of www.ms.xpansiv.com and the Xpansiv Managed Solutions mobile site, Xpansiv Managed Solutions-X and the Xpansiv Managed Solutions-X mobile site (“Xpansiv Managed Solutions-X”), and all other Xpansiv Managed Solutions websites, apps, developer platforms, management and transaction services, premium services, other products and services offered by Xpansiv Managed Solutions, or any content or information provided as part of these services, including our blog (collectively, the “Services”).
3. 1.3.This Privacy Policy is effective upon use of any Xpansiv Managed Solutions Services by all Users.
4. 1.4.This Privacy Policy describes how we handle Users’ personal information for our Services. By accepting this Privacy Policy, User expressly consents to Xpansiv Managed Solutions’s collection, storage, use and disclosure of User’s personal information as described in this Privacy Policy.
5. 1.5.Xpansiv Managed Solutions may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we shall provide notice by email, to the email address on file in User’s Xpansiv Managed Solutions account at the time of notice. Immediately after such notice has been provided to User, continued use of the Services constitutes User’s understanding, consent and acceptance of this Privacy Policy.

2. Collection

1. 2.1.Data Controllers. Xpansiv Managed Solutions uses servers located in the United States. If User has any concern about providing information to Xpansiv Managed Solutions as detailed in this Privacy Policy, User should not become a Member, visit our sites, applications, or otherwise use our Services.
2. 2.2.Account Registration. When User creates an account on Xpansiv Managed Solutions, User may be required to provide some personal information, including, but not limited to, User’s name, email address, home, work, or mobile telephone number, facility address, mailing address, bank account information, credit card number, and a password. User will also be required to agree to the Xpansiv Managed Solutions Terms and Conditions, which includes our User Agreement, Terms of Service, and this Privacy Policy. Once User provides this information to Xpansiv Managed Solutions, User is no longer anonymous to us. When User provides us with its personal and financial information, User consents to the transfer and storage of that information on our servers, which are located in the United States.
3. 2.3.Facility Registration. When User creates a Facility for its Generation Unit on Xpansiv Managed Solutions, User may be required to provide some technical information about that Facility, including, but not limited to, the Generation Unit/Facility’s owner and host, addresses and contact information related to the Facility and its owner and/or host, technical specifications including system size and equipment information, photos of the Generation Unit and its output-measuring meters and/or inverters, as well as information about installation, including the equipment’s’ installer plus information about the Facility’s costs, rebates, lease agreements, net metering agreements, etc.
4. 2.4.Other Services that Sync with Xpansiv Managed Solutions. User understands that the Services provided by Xpansiv Managed Solutions include the sharing and exchange of User information and data with third party entities including, but not limited to, state regulatory bodies and agencies, tracking systems, generation reporting companies, installers and utility companies.
5. 2.5.Client Services. When User contacts our Client Services support team, either by email or phone, Xpansiv Managed Solutions may access User’s account, settings, preferences, emails, and other contributions to our Services and collect the information needed to categorize User’s question, respond to it, and, if applicable, investigate any breach of our Terms and Conditions or this Privacy Policy. Xpansiv Managed Solutions will also use this information to track potential problems and trends and customize support responses to better serve our Users.
6. 2.6.Using the Xpansiv Managed Solutions Sites, Services and Applications. By using our Services, User understands that Xpansiv Managed Solutions may collect the following information, in addition to the information specified in Section 2.2 hereof:
   1. 2.6.1.Transactional information based on User’s activities on the sites (including, but not limited to, bids, offers, orders, buying, selling, and items and content User generates or that relates to User’s account);
   2. 2.6.2.Correspondence through our sites, or correspondence sent to any Xpansiv Managed Solutions employee or email address, or via telephone correspondence;
   3. 2.6.3.Any other information provided during User’s interaction with the site, Services, and content, including, but not limited to, computer and network information, statistics on page views, traffic to and from sites, IP addresses and standard web log information;
   4. 2.6.4.Information from other companies, including installation companies and generation reporting companies, such as demographic and traffic data; and
   5. 2.6.5.Other supplemental information from third parties. For example, if User incurs a debt to Xpansiv Managed Solutions, Xpansiv Managed Solutions reserves the right to conduct a credit check by obtaining additional information about User from a credit bureau, as permitted by law; or, if User provides information that cannot be verified, Xpansiv Managed Solutions may require User to provide additional information, such as User’s driver’s license, credit card statement, or a recent utility bill or other information that can serve to confirm User’s address, or to answer additional questions to help verify User’s information.
7. 2.7.Collection of New Data. Xpansiv Managed Solutions’s Services are constantly evolving, as we work to continue to provide the best suite of Services to our Users. The introduction of new Services may result in the collection of new information. Additionally, new partnerships or corporate mergers or acquisitions may result in new Services that require the collection of new information. If we start collecting substantially new types of personal or financial information in a way that materially impacts how we handle our Users’ data, we will modify this Privacy Policy in accordance with Section 1.5 hereof.
8. 2.8.Cookies. Xpansiv Managed Solutions uses “Cookies” (small files placed on your hard drive) and similar technologies, including mobile application identifiers, to help us recognize you across different Services; analyze our website flow; customize our Services and content; measure promotional effectiveness; improve User experience; increase security; and more. You can control Cookies through your web browser settings and other tools. However, by using our Services (including visiting our sites), User consents to the placement of Cookies and beacons in its web browser and HTML-based emails in accordance with this Privacy Policy. A few important things you should know about our use of Cookies are that:
   1. 2.8.1.We offer certain Services that are only available through the use of Cookies;
   2. 2.8.2.We use Cookies to help identify User and maintain User’s sign-in status;
   3. 2.8.3.Most Cookies are “Session Cookies”, meaning that they are automatically deleted from your hard drive at the end of a session;
   4. 2.8.4.User is free to decline our Cookies if its web browser permits, although doing so may interfere with User’s use of some of our Services, including User’s access to its Xpansiv Managed Solutions account;
   5. 2.8.5.User may encounter Cookies from third parties on certain pages of the sites that Xpansiv Managed Solutions does not control. For example, if you view a website created by another User, there may be Cookies placed by that third party’s website.
9. 2.9.Information Collected from Users’ Devices and Networks. When User visits or leaves our Services (whether as a Member of Visitor) by clicking a hyperlink, or when User views a third party website that includes our Cookies or similar technology, Xpansiv Managed Solutions automatically receives the URL of the site from which User comes or the one to which User is directed. Additionally, Xpansiv Managed Solutions receives the internet protocol (“IP”) address of User’s company or the proxy server that User uses to access the web, User’s computer operating system details, User’s type of web browser, User’s mobile device (including User’s mobile device identifier provided by User’s mobile device operating system), User’s mobile operating system (if User is accessing Xpansiv Managed Solutions via a mobile device), and the name of User’s ISP or mobile carrier. Xpansiv Managed Solutions may also receive location data passed to us from a third party service provider or GPS-enabled devices that User has set up, which Xpansiv Managed Solutions may use to show User’s local information and for fraud prevention and security purposes. User understands that most mobile devices have settings to disable the sharing of real-time location data, and that User should enable these settings if it does not wish to share this information with Xpansiv Managed Solutions.
10. 2.10.Social Media Widgets. A “Widget” is a stand-alone application used on our sites to display information or to invite Users to interact with the sites and Services in a variety of ways. Such Widgets include the Facebook “Like” button and the Twitter “Tweet”, or any other “Share” button that allows User to share content on a number of social media websites. These Widgets may collect User’s IP address, which page User is visiting on our sites, and may set a Cookie to enable the feature to function properly. User understands that social media features and Widgets are hosted by a third party or directly on our sites. Irrespective of host, User understands that these features are governed by the third party privacy policies of the company providing the feature.

3. Use of User's Data

1. 3.1.Xpansiv Managed Solutions collects personal and financial information in order to provide User with a safe, smooth, efficient and customized experience. User understands, accepts, and consents that Xpansiv Managed Solutions is authorized to use User’s personal and financial information in the following ways:
2. 3.2.General. Xpansiv Managed Solutions is authorized to use User’s personal and financial information to:
   1. 3.2.1.Provide the Services and client services support requested by User;
   2. 3.2.2.Resolve disputes, collect Fees, and troubleshoot problems;
   3. 3.2.3.Enforce the Xpansiv Managed Solutions Terms and Conditions and this Privacy Policy;
   4. 3.2.4.Customize, measure and improve its Services and content;
   5. 3.2.5.Inform User about Service updates, changes, and promotions; and
   6. 3.2.6.Compare information for accuracy, and to verify it with third parties.
3. 3.3.Communication. Xpansiv Managed Solutions may communicate with its Users via telephone, email, notices posted on the Xpansiv Managed Solutions sites or apps, direct messages, and other means available through the Services. Communications may include welcome and setup communications, Service communications, promotional communications, and other account support communications. These communications will be sent to User based on User’s account information and communication preferences. User understands and acknowledges, however, that User cannot opt out of receiving Service communications from Xpansiv Managed Solutions.
   1. 3.3.1.User consents to receive autodialed or prerecorded calls and text messages at the telephone number provided on the User’s account, or at any other telephone number provided by the User or Manager to Xpansiv Managed Solutions, regardless of whether the telephone number is a home, work, or mobile telephone number. Where applicable and permitted by law, User may decline to receive certain communications by opting out via express written notice to Xpansiv Managed Solutions.
4. 3.4.Data Analysis. Xpansiv Managed Solutions may share certain User data with companies with whom Xpansiv Managed Solutions co-markets, partners, and collaborates for their analysis and internal use to provide Users with additional Services, such as economic analysis and market analysis. Xpansiv Managed Solutions may use and disclose de-identified data shared with Xpansiv Managed Solutions either by the User or a third party providing data on behalf of the User, for any purpose. Any and all of this information may be aggregated with information from other Users or may be provided individually in a redacted format as an example of User experience and our Services. Xpansiv Managed Solutions is also expressly authorized by User to share with third parties, aggregate and/or de-identified data, including User’s Facility location, equipment, generation history, and use of the Services provided to User by Xpansiv Managed Solutions. User’s Facility location information that we collect and share under this Section 3.4 may include zip code, which inherently identifies city and state data, and/or the latitude-longitude of the Facility location. However, Xpansiv Managed Solutions will collect and share additional, identified and/or personal location information about User and User’s Facility as specified under Section 2 hereof and as detailed in the Xpansiv Managed Solutions Terms and Conditions.
5. 3.5.Data Sharing with Third Parties. In addition to the sharing specified in Section 3.4 hereof, Xpansiv Managed Solutions may disclose User’s personal and financial information to third party services providers who assist Xpansiv Managed Solutions in providing our Services. User understands and accepts that Xpansiv Managed Solutions may contract with other companies and individuals to perform certain functions on our behalf, or to provide User with certain services. This includes, but is not limited to, processing credit card payments, issuing ACH deposits, sending postal mail and email, analyzing data, and providing marketing assistance. These third parties will only have access to personal information to the extent necessary to perform their intended function or service and are not authorized to use it for other purposes.
6. 3.6.Marketing. Xpansiv Managed Solutions will not sell or rent User’s personal information to third parties for their marketing purposes without User’s explicit consent. However, Xpansiv Managed Solutions reserves the right to use User’s information to improve and personalize its Services and content. If User does not wish to receive marketing communications from us, User may indicate this preference at the bottom of Xpansiv Managed Solutions’s marketing emails.
7. 3.7.Spam. Xpansiv Managed Solutions does not tolerate “Spam”. User is not licensed to add other Xpansiv Managed Solutions Users, even a User who has purchased a REC from User, to User’s mailing list (email or postal mail) without that User’s express written consent. To report Xpansiv Managed Solutions-related Spam or Spoof emails to Xpansiv Managed Solutions, User should forward the suspected Spam or Spoof email to Xpansiv Managed Solutions with a notice that the email may be Spam or Spoof. User may not use Xpansiv Managed Solutions’s communication channels to send Spam or otherwise send content that would violate the Xpansiv Managed Solutions User Agreement. Xpansiv Managed Solutions automatically scans and may manually filter messages to check for Spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, and Xpansiv Managed Solutions does not permanently store messages sent through these filters.

4. Security

1. 4.1.Information provided to Xpansiv Managed Solutions is stored on servers located in the United States. We treat data as an asset that must be protected and use encryption, passwords, physical security and other security protocols to protect Users’ personal and financial information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmission or private communications made between User and Xpansiv Managed Solutions or between Users of Xpansiv Managed Solutions, and other Users may abuse or misuse Users’ personal information that they collect from the sites. Therefore, to the extent permitted by law, User agrees to hold harmless Xpansiv Managed Solutions in the event that a third party unlawfully intercepts or accesses any information provided by User to Xpansiv Managed Solutions.
2. 4.2.Account Access. User’s password is the key to User’s account. User should use unique numbers, letters and special characters, and should not disclose its Xpansiv Managed Solutions account password to anyone. If User does share its password or its personal information with others, User acknowledges and understands that User is responsible for all action taken in the name of User’s account. If User loses control of its password, User may lose substantial control over its personal and financial information and may be subject to legally binding actions taken on User’s behalf. If User’s password has been compromised for any reason, User should immediately contact and notify Xpansiv Managed Solutions and User should change its password.

5. Data Modification and Retention

1. 5.1.User can see, review and change most of its personal and financial information by signing into User’s Xpansiv Managed Solutions account. Generally, Xpansiv Managed Solutions will not manually modify User’s personal or financial information because it is difficult to verify your identity remotely. Accordingly, we strongly encourage, and sometimes require, Users to update their personal and financial information directly in their Xpansiv Managed Solutions account if it changes or is inaccurate.
2. 5.2.Upon User’s written request, Xpansiv Managed Solutions will close User’s account and remove User’s personal and financial information from view as soon as reasonably practicable, based on User’s account activity and in accordance with applicable law. However, User acknowledges, understands and consents that Xpansiv Managed Solutions may retain User’s personal and financial information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the Xpansiv Managed Solutions Terms and Conditions, and take other actions otherwise permitted by law.

6. Disclosure

1. 6.1.Xpansiv Managed Solutions may disclose personal or financial information to respond to legal requirements, to enforce our policies, or to protect anyone’s rights or property. Accordingly, User’s information may be shared with:
   1. 6.1.1.Members of the Xpansiv Managed Solutions corporate family to help detect and prevent potentially illegal acts;
   2. 6.1.2.Service providers under contract who provide assistance for our business operations (such as fraud investigations and bill collection);
   3. 6.1.3.Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, Xpansiv Managed Solutions may disclose information relevant to the investigation, including name, city, state, zip code, telephone number, email address, user ID history, IP address, fraud complaints, and bid and offer (order) history;
   4. 6.1.4.Other business entities, should Xpansiv Managed Solutions plan to merge with or be acquired by that business entity. Should a merger or acquisition occur, Xpansiv Managed Solutions will require that the new entity follow this Privacy Policy with respect to User’s personal and financial information. If User’s personal or financial information will be used in a manner contrary to this Privacy Policy, User will receive notice.
2. 6.2.Without limiting the authorizations under Section 4.1 hereof, and in an effort to respect User’s privacy and our ability to keep the community free from bad actors, Xpansiv Managed Solutions will not otherwise disclose User’s personal or financial information to law enforcement, other government officials, or other third parties without a subpoena, court order, or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

7. Information Used in Transactions

1. 7.1.Xpansiv Managed Solutions enables Users to share personal and financial information to complete transactions. Xpansiv Managed Solutions encourages Users to disclose their privacy practices and to respect the privacy of other Users. Xpansiv Managed Solutions cannot and does not guarantee the privacy or security of Users’ information, and Xpansiv Managed Solutions encourages Users to evaluate the privacy and security policies of their trading partners before entering into a transaction and choosing to share their information. If User discloses information to third parties, whether they are bidders, buyers or sellers, or other third parties, different rules may apply to their use and disclosure of the information User discloses to them. Xpansiv Managed Solutions does not control the privacy policies of third parties, and User is subject to the privacy policy of those third parties where applicable. To help protect Users’ privacy, we allow only limited access to other Users’ contact and financial information used in order to facilitate transactions. When Users are involved directly in a transaction, Users may have access to each other’s name, User ID, email address, and other contact information. In all cases, User must give other Users the opportunity to remove themselves from the other User’s database, and a chance to review what information User has collected about them.
2. 7.2.User agrees to use other Users’ information for the following uses:
   1. 7.2.1.Xpansiv Managed Solutions transaction-related purposes that are not unsolicited commercial messages, including advertising and marketing;
   2. 7.2.2.Using Services offered through the Xpansiv Managed Solutions sites; and
   3. 7.2.3.Other purposes that a User expressly chooses by opting to use specific Xpansiv Managed Solutions Services or products.

8. Copyright

1. 8.1.Some data available on Xpansiv Managed Solutions is protected by copyright laws and may contain material proprietary to SRECTrade Inc, dba Xpansiv Managed Solutions. This data or any of its components may not be reproduced, republished, distributed, transmitted, displayed, broadcasted, or otherwise disseminated or exploited in any manner without the express prior written permission of SRECTrade Inc, dba Xpansiv Managed Solutions. The receipt or possession of this data or any of its components does not convey any rights to reproduce, disclose, or distribute its contents, or to manufacture, use, or sell anything that it may describe, in whole or in part. If consent to use specific data is granted, a link to the current version of that data on the Xpansiv Managed Solutions website must be included for reference and sourcing. If you have questions about the use or reproduction of data available on Xpansiv Managed Solutions’s sites, please contact us.